Shipping, Delivery & Returns
Order Processing
Your goodies are dispatched from Burleigh Minerals HQ within 1 business days of receiving payment. During sale periods, it might take a tad longer, but we'll always keep you in the loop!
Standard Shipping
- Orders under $50 (based on cart subtotal) will incur a $9.90 standard flat-rate shipping charge.
- Orders over $50 (based on cart subtotal) enjoy free standard shipping.
Express Shipping
- Orders under $50 (based on cart subtotal) will incur a $14.90 flat-rate express shipping charge.
- Orders between $50-$150 (based on cart subtotal) will incur a $5.00 flat-rate express shipping charge.
- Orders over $150 (based on cart subtotal) get free express shipping. Woohoo!
Tracking and Delivery
We ship your goodies through AusPost or StarTrack based on where you want your package to go. All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our warehouse.
If you haven’t received a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into it straight away.
Returns Policy
At Burleigh Minerals, your happiness is our top priority. If you’re not completely satisfied with any product(s) you purchased from our website, we’ll gladly organise a refund or exchange.
If you need to request a refund or exchange, just shoot us an email at info@burleighminerals.com.au with your order number (you'll find it in your order confirmation), the items you want to return and a little note about why.
Our lovely Customer Care team will be in touch as soon as possible to help you get everything sorted. When returning products, don’t forget to hang on to your proof of return (your tracking number) just in case the parcel takes a little detour!
Simply make your return or exchange request within 60 days of the original order date, ensuring the product(s) are substantially unused.
Got questions or need a hand? Our Customer Care team is always happy to help.